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CheMondis Helpcenter

How can I reset my password?

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You can reset your password here.You can also access this link via our log-in page.

How can I change my address or my company information?

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It is very important that your company information including all addresses is always up to date. You can change in the “company” page in the administration tool.
We also prepared a short video tutorial, which you can follow step by step for both, buyers and suppliers.

Video Tutorial Supplier
Video Tutorial Buyer

How can I register more users from my company?

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You can easily invite more users from your company. Please note, that they will also have the same account type (buyer or supplier) which you chose for your company. You can add more users of your account type in the administration tool in the “user” page. If you work in sales but your colleagues want to join CheMondis for purchasing, they need to register a separate buyer company.

Why did CheMondis not validate my registration?

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Upon registration CheMondis performs a company background check. During this check our team validates whether your company has a legitimate interest in supplying or purchasing chemical products. If this interest cannot be verified during our company background check or open questions do not get answered, the CheMondis team might decide to not validate your registration and will inform you accordingly. If you feel that this decision is unjustified you can always inform us and proof your interest in supplying or purchasing chemical products. We are happy to review denied verifications if proper documentation is provided.

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